Terms & Conditions

Tonyzales OÜ is an Estonian private limited company registered under code 17173259, with its registered office in Tallinn, Estonia, and EU VAT identifier EE102829396. We sell digital codes for immediate use on videogame and related platforms. We are not a regulated financial entity and we do not provide payment services to third parties.

To reach us, write to [email protected].

You need an account with two-factor authentication enabled before placing any order. We do not accept guest checkout for security and anti-fraud reasons.

You can sign in with email and password or through a third-party provider (Google or Facebook). If you use a third-party provider, you are also subject to the terms and privacy policy of that provider.

You are responsible for keeping your password, TOTP secret and backup codes in a safe place. If you lose access to your second factor you can use one of the backup codes or contact support. We never ask for passwords or codes through chat, email or social media.

We accept card payments through Stripe, PayPal, cryptocurrency through NowPayments, Zelle with manual proof verification, and Binance Pay (coming soon). Processing fees depend on the method and are shown on the checkout screen before you confirm the purchase.

Currency conversion is calculated at checkout using exchange rates updated hourly. The final price in your local currency may vary slightly from earlier snapshots due to normal market fluctuation.

Codes are delivered automatically once payment is confirmed, usually within 3 to 5 minutes. Cryptocurrency payments may take longer depending on blockchain confirmations. Zelle payments are delivered after an agent manually verifies the proof of payment.

Once the code is shown in your account it is considered delivered and the transaction is non-reversible, except in the cases covered by our refund policy.

You may not use the platform to resell purchased codes, automate purchases through bots or scripts, bypass our anti-fraud checks, impersonate other people, launder money or finance illicit activity. Any such attempt will result in immediate account closure and, where appropriate, a report to the competent authorities.

If your IP address or payment instrument appears on international sanctions lists (OFAC, UN, EU, OFSI, Estonia), the order will be blocked automatically.

We reserve the right to accept or reject any order without explaining the decision, where reasonable grounds exist related to security, regulatory compliance, suspicion of fraud, abuse of the platform or reputational risk.

Where an order is rejected, the full amount is refunded to the original payment method when the payment was made with Stripe or PayPal. For NowPayments orders, a refund to the source wallet is not technically possible; the details of how we resolve those cases are explained in the returns policy. We only apply this clause where there is a concrete reason, and never in a discriminatory way; Estonian and EU law set the limits.

See returns policy

The Tonyzales brand, the panda mascot, the hexagonal logo and the editorial content on the site are property of Tonyzales OÜ. They may not be used, reproduced or modified without prior written permission.

The codes sold represent licences or credits issued by their respective owners (CipSoft GmbH for Tibia, among others). All rights over the products and platforms involved belong to their legitimate owners.

Tonyzales OÜ delivers valid, verified codes at the time of dispatch. We are not liable for subsequent account blocks, changes to the original provider terms of service, temporary unavailability of third-party platforms or unilateral decisions by the owner of the digital product.

Our maximum liability for any claim is limited to the amount you actually paid for the order in question.

We may update these terms when applicable law changes, when we add new payment methods or when we modify internal processes. The current version is always displayed on this page with the last-update date at the bottom.

For material changes, we will notify customers with an active account by email at least 15 days before the changes take effect.

These terms are governed by the law of the Republic of Estonia. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Tallinn, Estonia, without prejudice to any consumer rights granted to the user under the law of their EU country of residence.