How can we help?
Pick the channel that suits you. If it’s about an order, have your order number handy. That lets us locate your case in seconds.
Fastest
For urgencies, pre-purchase questions and help with in-progress orders.
Open WhatsAppFor formal cases
Claims, purchase receipts, account recovery without 2FA.
Email customer serviceResponse times
- WhatsApp: Business days, 10:00–22:00 (UTC-4). Replies usually < 10 min.
- Email: we reply within 12 hours, business days.
- Critical cases: We cover them off-hours: damaged code or unprocessed payment.
Before writing us
Many questions are answered by these links. Check them first, saves us a round-trip:
Only trust these official channels
Any message asking for passwords, backup codes or private keys IS NOT US. Tonyzales never asks for your password or 2FA codes by message. If in doubt, write us first at this email or WhatsApp to verify.